Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment at Browns Bridge Animal Hospital will help make the process easier and more pleasant for both you and your pet.

Our Pet Care Philosophy

At Browns Bridge Animal Hospital our team is proud to serve pet owners in Gainesville GA.

We are committed to providing compassionate state-of-the-art veterinary care to all of our beloved patients and outstanding customer service to their loving owners.

We are passionate about preventative care, client education, and providing comprehensive emergency and rehabilitative care to Gainesville dogs and cats of all breeds, ages, and sizes.

Hospital FAQs

If, you have never been to our Gainesville animal hospital before you probably have some questions.

Read through the answers to our most frequently asked questions below to learn more about our office policies, payment options, appointment booking, and more.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Request Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We provide care for dogs and cats of all breeds and sizes.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics, or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.